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The Credit Counselling Society

Client Services Representative - Client & Creditor Liaison

Client Services · New Westminster, British Columbia
Department Client Services
Employment Type Full time
Minimum Experience Mid-level
Compensation $46,325 per year

What This Role Involves:

The Client Services Representative acts as an intermediary between our clients who are participating in a Debt Management Program and their creditors.  You will be partnered with members of our Credit Counselling team to assist them in maintaining their portfolio of clients.  This includes following up with clients to book annual review meetings, answering inquiries, and following up on delinquent payments. 

You will also have interactions with creditors, finding collaborative solutions that meet their needs as well as the needs of our clients to secure their participation in the debt management program and reducing interest rates so that payments can go directly to the principle.  You play an important role in ensuring our client’s successful completion of their debt management program!

Who We Are:

CCS is an accredited non-profit organization that offers support to clients who are encountering financial challenges.  Every year, we change the lives of thousands of Canadians who are looking for help to get their life back.

Our mission, should you choose to accept it:  We Help.  We Educate.  We Give Hope. 

What We Have To Offer:

We are proud to qualify as a Great Place to Work.  Our employees love the close-knit team environment and the commitment to work-life balance, which includes a 35 hour work week, three weeks of vacation to start, and half-days off before each long weekend.

In addition, our compensation package includes:

  • Competitive starting salary, with regular salary reviews based on performance.
  • Flexible health care spending account.
  • Long term savings program with employer matching.
  • Educational reimbursements.
  • Leadership development support for those interested in furthering their professional growth.
  • CCS's Birthday Gift - each employee receives an additional $100 each year towards their RRSP on CCS's birthday, in recognition of their contributions to the organization's ongoing success.

What We Are Looking For:

The successful applicant for this position will bring the following qualifications:

  • Post-secondary education preferred.
  • Two to three years customer service experience required, with previous banking/financial experience preferred.
  •  Proven ability to negotiate with multiple parties, with a focus on finding mutually beneficial solutions.
  • Excellent communication & interpersonal skills, demonstrating a genuine desire to work as part of a team and help people.
  • Independent and creative thinker with a positive, can-do attitude and a solution-focused approach. 

How to Apply:

If this opportunity sounds like a good fit, we would love to hear from you! Please send in your resume and a cover letter, explaining your interest in the role and what you would bring to it.

The starting salary for this role is $46,325, with some opportunity to credit related experience.  In addition, we offer a semi-annual salary review process each January and July, so successful candidates can expect to receive regular increases to their salary, subject to meeting established performance objectives.

We will reach out to candidates who are shortlisted for further consideration.  Thank you for your interest!

Keywords:  creditor, credit, collection, non-profit, non profit, banking, customer service, finance, financial


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  • Location
    New Westminster, British Columbia
  • Department
    Client Services
  • Employment Type
    Full time
  • Minimum Experience
  • Compensation
    $46,325 per year